Frequently Asked Questions

We are open for business during the ongoing COVID19 pandemic. Our storefront is open to the public and we are still offering delivery services and curb-side pickup. Order Online, give us a call at (303) 238-5590, or find us on Grubhub. For information and resources for COVID19 click here.

Yes you can! Our shop now offers ordering online with free in-store pickup.

Yes, we can ship most products locally or nationwide. We use USPS 1-3 day Priority Mail Service. If you choose to ship your order, the “Order Delivery Date” field on the Checkout page should reflect the date that you want your order shipped out from our bakery, and not the date you would like it to arrive.

You can have your order shipped out same-day if you place your order before 2pm MST. Additional fees apply to same-day shipments.

You can schedule your order shipment date up to 30-days in advance.

We can not ship any orders that contain milk products or balloons.

Your online order will automatically provide a USPS shipping option if your product/order meets our shipping criteria.

Yes, we offer daily delivery service for the Denver-Metro area, Monday through Saturday. Our typical delivery window is 10AM to 5PM.

You can have your order delivered same-day if you place your order before 2pm MST. Additional fees apply to same-day deliveries.

You can schedule your delivery up to 30-days in advance.

We understand that for certain occasions, such as birthdays and anniversaries, the delivery date is very important. We will do our best to make sure that your gift is delivered on the date you select, but we cannot guarantee an exact delivery date. Occasionally, conditions beyond our control may delay your delivery, such as bad weather or insufficient delivery information.

For that extra-important gift, consider sending it out a day earlier. We especially recommend this for Friday and Saturday deliveries because our delivery people do not deliver on Sunday or holidays, meaning that a delay would push delivery of your gift to the following Monday.

To reduce the risk of delay, please make sure that your delivery information is accurate and include anything that may be necessary for our courier: buzzer numbers, security restrictions, business hours, etc. You will be responsible for extra delivery charges due to additional delivery attempts.

Please make sure that we have your daytime contact information should we need to contact you and a contact number for the recipient in case of any delivery issues.

We can deliver to hotel visitors and hospital patients but you must make sure that they will be there on the scheduled delivery date. If the recipient has checked out by the time your gift is delivered, we cannot be held responsible.

For deliveries to hospitals, please note whether the delivery is going to a patient or staff member and include as much information as you can (building name, ward, room and floor number, department, etc.).

For deliveries to hotels, please note whether the delivery is going to a guest or staff and include as much information as you can (check-in and check-out dates, room number, if they are with a group or under a company name, etc.).

For business addresses, the gift can be received by a coworker or a receptionist. For residential addresses, we can leave the gift at the door if no one answers the door. Alternatively, you may request that we call the recipient ahead of time to arrange the delivery. For apartments and condominiums, gifts can only be left with a concierge. If our delivery person is unable to deliver a gift, or they decide that it is not secure to leave the gift at the door, the gift will be returned to our shop. If we do not have sufficient delivery instructions or if the recipient is not available to receive the gift, you will be responsible for any additional charges due to multiple delivery attempts.

Our local delivery costs are predetermined based on proximity to our shop. All online orders provide the ability to calculate delivery costs ahead of final purchase.

We make all of our cookie dough in our commercial bakery in Lakewood, CO. All of our cookie dough is made from scratch in small batch recipes. We use only high quality natural ingredients, and there are no preservatives in our cookies or treats.

All of our flavors are listed on our home page.

Our Monster Cookie is gluten-free!

In an effort to reduce the risk of cross-contamination, our GF Monster cookie dough is produced on a separate day than other variations. All surfaces are sanitized prior to production. Our GF Monster Cookies are individually wrapped at time of production.

Despite all our precautions, we cannot 100% guarantee that our GF Monster cookies have not come in contact with gluten.

Honestly, we’ll be shocked if they don’t all get eaten right away, but in the rare event that they don’t….

Our cookies will stay fresh for up to 3-7 days when kept in a tightly sealed container. Because our cookies and treats do not contain any preservatives, we do recommend eating them right away while they are at their freshest! Don’t let them sit too long!

If you wish, you can freeze them for up to around six months or so – just make sure they are sealed air-tight. You can thaw the cookies out within 10-15 minutes at room temperature, or you can throw them (placing recommended) in the microwave for 10-15 seconds and they’ll be delicious!

It is not recommended to refrigerate our cookies, as they tend to dry out and crumble.

Our cookies that contain nuts are: our Chocolate Chip Walnut, White Chocolate Macadamia Nut, Classic Peanut Butter, and Peanut Butter with Reese’s Chunk.

Please note we cannot guarantee that any of our products are free from allergens, including dairy, eggs, tree nuts, wheat and others, as we use common equipment to store and prepare them.

If you have a peanut or nut allergy, we do have a number of nut-free cookies. When you order an assortment of cookies, please tell our staff to omit any cookies with nuts or peanuts. As with our gluten-free cookie, we cannot guarantee that there has not been cross-contamination with other cookies with nuts.

Please note we cannot guarantee that any of our products are free from allergens, including dairy, eggs, tree nuts, wheat and others, as we use common equipment to store and prepare them.

Once the weather starts getting a bit nippy, many of our customers get into holiday mode. The Colorado Cookie Company gift boxes or baskets make a great holiday gift to give to family, friends, co-workers, clients, or anyone else that you can think of.

Place your order online. For large orders containing more than 10 gifts, please give us at least two weeks notice during the holiday season. The more notice we have, the better we can accommodate you in terms of when you’d like to have your gifts delivered. Some of our delivery dates are filled up by late November.

Please make sure that the delivery information you give us is accurate. We cannot be held responsible for gifts not delivered due to incorrect addresses and contact information. Double check that your recipients aren’t away on holidays or that businesses aren’t closing early on your requested delivery date.

If you have any further questions about placing a hioliday order, please contact the shop at (303) 238-5590. Or you can e-mail us at info@thecoloradocookiecompany.com.

In addition to our gift boxes and baskets, we also have individually wrapped cookies and cookies in bulk.

Individually wrapped cookies can come sealed with a label on top, or they can be tied using ribbon with an attached gift tag. We can personalize your order with a custom label or gift tag as well—please contact the shop for more details and to place your order.

For orders with more than 10 gifts, or that have multiple delivery addresses, please contact our shop by phone or email. Your order request will be reviewed as soon as possible to ensure all we have all the necessary information for to arrange the pickup or delivery.

We recommend you place any large orders at least 1-2 weeks ahead of the delivery or pickup date. Please make sure that all delivery information and phone numbers are accurate. If we are experiencing high-volume periods, such as Christmas time and Valentine’s Day, we may contact you to verify or reschedule your order. If you’d like help with your order, we’d be happy to help and encourage you to contact us.

Yes, we offer wholesale services to retailers. Shoot us an email if you’d like more information. info@thecoloradocookiecompany.com

For online orders, an order confirmation email is sent out automatically after your order is successfully placed. This confirmation also doubles as the receipt. Please make sure you enter your email address correctly during checkout! If you have checked your email and cannot find the order confirmation, please feel free to call us at (303)238-5590 to see if your order went through or request a receipt.

For orders phoned in to our store, please contact the store you ordered with directly for any order confirmations and receipts.

Absolutely! We encourage you to visit our shop as often as you can for cookies, brownies, coffee or to chat up our wonderful staff! We recommend you order online or call (303) 238-5590 for deliveries to ensure we have all the correct information for a successful delivery.

If your order has not been sent out yet, absolutely! For web orders, please contact the shop at (303) 238-5590 with your order number and we can make the change for you.

Unfortunately our online ordering system at this time cannot accommodate multiple shipping addresses. But you can always contact our shop and talk to one of our staff members in order to accommodate multiple gifts to multiple addresses.

Please note that depending on the size of your online order, we may need more time to process it.

We currently do not provide delivery tracking on our website.

If your request is related to delivery, pickup, cookie flavors or packaging, please write it in the Special Instructions box within each product page, before adding to your cart. If we cannot accommodate your request or if there would be additional charges for your request, we will contact you to let you know.

Refunds on delivery fees may be available in certain circumstances, such as fee errors, driver errors, order processing errors, or customer requests that change an order from delivery to shipping, in-store pickup, or curbside pickup. Additional fees for re-deliveries may be discounted in certain circumstances, such as client-side address errors. All delivery fee refund requests will be reviewed on a case-by-case basis.

Baked product and packaging refunds may also be available in select circumstances, such as damaged or omitted products, and/or damaged or omitted packaging, where the product and/or packaging falls short of The Colorado Cookie Company’s standard of quality. Additional fees for product replacements, in certain circumstance, such as client re-delivery requests due to failed deliveries that are of no-fault of The Colorado Cookie Company, may be discounted. All product and/or packaging refund requests will be reviewed on a case-by-case basis.

All refund requests will require order identification, order refund reason(s), and evidence of the reason for the request.

Please contact us at info@thecoloradocookiecompany.com or 303-238-5590 with refund requests or for any questions regarding our refund policy.

Shortbread Cookies
Chocolate Chocolate Chip Cookie
Mini Loaf Bread
Chocolate Chip Cookie
Raspberry Chess Bar
Froot Loops Cookie
Rice Krispy Treats