Yes. We offer free in-store pickup for online orders. Available pickup dates depend on the products in your cart and the lead time required to prepare them.
We do not currently ship orders. We offer local delivery throughout the Denver metro area, with delivery availability and cost based on the destination and order details.
You can also choose free in-store pickup when ordering online.
We understand that for certain occasions, such as birthdays and anniversaries, the delivery date is very important. We will do our best to make sure that your gift is delivered on the date you select, but we cannot guarantee an exact delivery date. Occasionally, conditions beyond our control may delay your delivery, such as bad weather or insufficient delivery information.
For that extra-important gift, consider sending it out a day earlier. We especially recommend this for Friday and Saturday deliveries because our delivery people do not deliver on Sunday or holidays, meaning that a delay would push delivery of your gift to the following Monday.
To reduce the risk of delay, please make sure that your delivery information is accurate and include anything that may be necessary for our courier: buzzer numbers, security restrictions, business hours, etc. You will be responsible for extra delivery charges due to additional delivery attempts.
Please make sure that we have your daytime contact information should we need to contact you and a contact number for the recipient in case of any delivery issues.
We can deliver to hotel visitors and hospital patients but you must make sure that they will be there on the scheduled delivery date. If the recipient has checked out by the time your gift is delivered, we cannot be held responsible.
For deliveries to hospitals, please note whether the delivery is going to a patient or staff member and include as much information as you can (building name, ward, room and floor number, department, etc.).
For deliveries to hotels, please note whether the delivery is going to a guest or staff and include as much information as you can (check-in and check-out dates, room number, if they are with a group or under a company name, etc.).
For business addresses, the gift can be received by a coworker or a receptionist.
For residential addresses, we can leave the gift at the door if no one answers the door. Alternatively, you may request that we call the recipient ahead of time to arrange the delivery.
For apartments and condominiums, gifts can only be left with a concierge.
If our delivery person is unable to deliver a gift, or they decide that it is not secure to leave the gift at the door, the gift will be returned to our shop. If we do not have sufficient delivery instructions or if the recipient is not available to receive the gift, you will be responsible for any additional charges due to multiple delivery attempts.
Our local delivery costs are predetermined based on proximity to our bakery. All online orders provide the ability to calculate delivery costs ahead of final purchase.
We make all of our cookie dough from scratch in our commercial bakery in Lakewood, Colorado. Our bakery team prepares each batch in-house using quality ingredients and our own recipes. We do not add artificial preservatives to our cookie dough.
We offer several types of cookies, and the available flavors depend on the style you choose. Our classic cookie flavors are featured on the homepage, while our gourmet cookie selection can be found in the Shop. We also offer sugar cookies for decorated and printed cookie orders.
Selections may vary, so check the product or category page for the current options.
Our Monster Cookie is gluten-free!
In an effort to reduce the risk of cross-contamination, our GF Monster cookie dough is produced on a separate day than other variations. All surfaces are sanitized prior to production. Our GF Monster Cookies are individually wrapped at time of production.
Despite all our precautions, we cannot 100% guarantee that our GF Monster cookies have not come in contact with gluten.
Honestly, we’ll be shocked if they don’t all get eaten right away, but in the rare event that they don’t….
Our cookies will stay fresh for up to 3-7 days when kept in a tightly sealed container. Because our cookies and treats do not contain any preservatives, we do recommend eating them right away while they are at their freshest! Don’t let them sit too long!
If you wish, you can freeze them for up to around six months or so – just make sure they are sealed air-tight. You can thaw the cookies out within 10-15 minutes at room temperature, or you can throw them (placing recommended) in the microwave for 10-15 seconds and they’ll be delicious!
It is not recommended to refrigerate our cookies, as they tend to dry out and crumbl.
We offer some options that are made without certain ingredients, including nuts or gluten, depending on the product.
However, our bakery is not an allergen-free facility. We use shared equipment and preparation areas, so we cannot guarantee that any product is completely free from peanuts, tree nuts, wheat, dairy, eggs, or other allergens.
If you have a food allergy or dietary restriction, please contact us before ordering so we can help you understand the available options.
Holiday ordering gets busy quickly, especially in November and December. We recommend placing your order as early as possible to give us the best chance of accommodating your preferred pickup or delivery date.
Larger orders, corporate gifts, and orders going to multiple recipients may require additional lead time. Available dates and ordering options can vary throughout the season.
For large or corporate holiday orders, please contact us so we can help with quantities, scheduling, delivery, and gift options.
Yes. We can accommodate larger orders for weddings, corporate events, parties, gifts, and other special occasions. Depending on the order, options may include bulk cookies, individually wrapped cookies, custom printed or decorated cookies, gift packaging, and local delivery or pickup.
Because larger orders may require additional production time and planning, we recommend contacting us as early as possible. We can help with quantities, product options, packaging, scheduling, and delivery.
Yes. We work with select retailers and businesses interested in purchasing cookies for resale. Wholesale availability, products, quantities, and pricing may vary. Please contact us for current wholesale information.
Yes. Online orders receive an order confirmation by email after checkout. That confirmation also serves as your receipt.
If you placed your order by phone or through the bakery and need a copy of your receipt or confirmation, please contact us and we’ll be happy to help.
If you don’t see your confirmation email, check your spam or junk folder first. If it still isn’t there, contact us so we can verify that your order was received.
You can place most orders online, by phone, or in person at our bakery. For delivery orders, ordering online is usually the easiest way to make sure we have the correct delivery details.
For custom, large, corporate, or special-request orders, please contact us so we can help with the details.
We’ll do our best to accommodate changes or cancellations, but it depends on how far along your order is in production.
If you need to make a change, please contact us as soon as possible and have your order number ready. Once an order has been prepared, decorated, printed, packaged, or scheduled for delivery, changes or cancellations may no longer be possible.
Yes. You can order multiple gifts in a single order as long as they are all being picked up or delivered to the same address.
If you need gifts delivered to multiple addresses, please contact us. We can help coordinate a multi-location order and make sure the delivery details are handled correctly.
Larger multi-gift orders may require additional lead time, so we recommend reaching out as early as possible.
We’re happy to consider special requests whenever possible. You can add details in the Special Instructions field when placing your order online.
If your request affects the product, packaging, pickup, or delivery, we’ll review it and contact you if we have any questions, if an additional charge applies, or if we’re unable to accommodate it.
For larger custom requests, it’s best to contact us before placing your order.
Refunds on delivery fees may be available in certain circumstances, such as fee errors, driver errors, order processing errors, or customer requests that change an order from delivery to shipping, in-store pickup, or curbside pickup. Additional fees for re-deliveries may be discounted in certain circumstances, such as client-side address errors. All delivery fee refund requests will be reviewed on a case-by-case basis.
Baked product and packaging refunds may also be available in select circumstances, such as damaged or omitted products, and/or damaged or omitted packaging, where the product and/or packaging falls short of The Colorado Cookie Company’s standard of quality. Additional fees for product replacements, in certain circumstance, such as client re-delivery requests due to failed deliveries that are of no-fault of The Colorado Cookie Company, may be discounted. All product and/or packaging refund requests will be reviewed on a case-by-case basis.
All refund requests will require order identification, order refund reason(s), and evidence of the reason for the request.
Please contact us with refund requests or for any questions regarding our refund policy.
Use our Holiday Order Form to organize gifts going to multiple delivery destinations or a combination of pickup and delivery.
Complete the spreadsheet with your gift selections, recipient information and requested dates.
Send the completed spreadsheet to orders@thecoloradocookiecompany.com.
We’ll review availability and scheduling, then contact you to confirm your dates and final pricing before payment.
Tell us a little about your event, and we’ll get back to you with pricing, availability, and design ideas. Most quote requests receive a response within one business day.
Tell us what happened and how we can improve. If it’s urgent, call us at (303) 238-5590.
